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Ryder RedZone Program Contact Information

 

Who do I contact if I have questions about the Ryder RedZone website, my point earnings, or rewards?

For questions about the website, your account, or your points, please contact:

Toll-Free Phone: 1-877-793-3773 or 1-877-RYDER-RED

Email: redzone@ryder.com

Hours: 8:00 a.m. – 5:00 p.m. Eastern Time, Monday – Friday, excluding holidays

 

For questions about rewards on the site, rewards you have ordered or reward orders you need to cancel please contact:

For US Orders – RyderRedZone@AwardsHeadquarters.net or 855-495-1930

For Canadian Orders – Redzone.ideabox@proforma.com

Hours 8:30am – 5:30pm Eastern Time, Monday – Friday, excluding holidays

Note: Orders may not be canceled once submitted for processing to fulfillment house.

 

For questions about your login or passwords please contact:

1-800-947-9337 or via email onlinetools@ryder.com

Hours: 8:00 a.m. – 5:00 p.m. Eastern Time, Monday – Friday, excluding holidays

 

Website Access & Security

How do I access the Ryder RedZone website?

Visit ryderredzone.com

Enter your username and password that you use to login to your account on any Ryder website and you will be prompted to sign the Terms & Conditions before you can begin earning points. If you do not have a username and password with Ryder you can follow the easy instructions to register.

What if I have forgotten my username or password?

Simply click on the Forgot Password or Forgot Username link available on the Login screen and follow the instructions to recover or reset your password.

Do I need to logout each time I exit the Ryder RedZone website?

For security purposes, if you close your browser window or are inactive on the site for a period of time, you will automatically be logged out of the website. We recommend logging out if you are using a shared or public computer or will be leaving your workstation unattended.

Is the information that is transmitted and stored in the Ryder RedZone website secure?

Yes, all information submitted is transmitted and stored via a secure connection and session.

What browsers are supported for optimized viewing within the Ryder RedZone website?

Chrome

Safari

Mozilla Firefox

Internet Explorer 10.0 or higher

 

My Account & Profile

How is my email address used?

The email address on file within My Account (My Profile) on the Ryder RedZone website is used to send confirmation and notification emails related to deposits and reward orders. It is also used to broadcast occasional offers such as discounts on rewards, promotions and additional ways to earn points. All users must have an email address on file and are automatically opted-in to email communication via the Terms & Conditions.

How is the My Account (Address Book) feature used?

Users may choose to store one primary or multiple shipping addresses within this section. Upon placing a reward order, available addresses stored within your account address book are displayed within the checkout section. Users are prompted to select from the list of stored addresses, or they may input an alternate shipping address.

Members may request to be removed from the Program by contacting Customer Service at 1-800-947-9337 or at onlinetools@ryder.com.

What will happen if I don’t rent vehicles with Ryder for a period of time?

If your Ryder rental account is inactive for 12 months straight, your user if will be inactive from the Ryder RedZone program. At the point you are deemed inactive, you will lose the points that you have in your account. Ryder RedZone will notify you several times before you go on inactive status.

What happens to my points once I have been considered inactive? The points are then lost, once you are inactive past 12 months.

 

Eligibility & Earning Point

What is the Ryder RedZone Customer Loyalty Program and who is eligible to participate?

Ryder RedZone is a program created by Ryder to reward our loyal customers for choosing to rent with Ryder System, Inc. Our customers have many choices when it comes to renting a vehicle and this program is a way to reward them for every dollar they spend with us. Enrolled participants earn points monthly based on their monthly net rental spend with Ryder. Participants earn 10% of their rental spend in point: for every $100 dollars you spend on a rental you receive 10 points.  Those that are eligible to earn include rental customers that do not have a lease agreement with Ryder and lease customers that use rental vehicles for extra capacity outside of their lease agreement.

Notwithstanding anything to the contrary herein, Users in the following categories may be legally prohibited from participating in the Program and are therefore not eligible to participate in, or benefit from, the Program or utilize any Points that may have been accumulated pursuant to the Program: a. non-U.S. or Canadian Users; b. State, Municipal and Federal government Users; c. other government or quasi-government Users or agencies/entities; d. employees or elected officials of any government body, or members of any government or school board or commission or other government related entity; e. employees of foreign governments and/or employees of companies owned in whole or in part by a foreign government; or f. immediate family members, dependents or households of anyone in category (a) through (e) above.

How do I become a member?

To become a member of Ryder RedZone, rental customers can register by visiting ryderredzone.com and completing the “Self-Registration” during sign-up or if you already have a username and password with Ryder System, Inc. , – you can log onto ryderredzone.com and you will be prompted to accept the Terms & Conditions before you start earning points!

How do I register for Ryder RedZone?

The registration process is quick and simple. Rental customers can register by visiting ryderredzone.com and completing the “Self-Registration” or if you already have a username and password with Ryder System, Inc. , – you can log onto ryderredzone.com and you will be prompted to accept the Terms & Conditions before you start earning points!

How often can I earn points, how will I know if they have been deposited into my account, and when can I start redeeming them?

Points are deposited monthly by the 15th of each month for the previous month's net rental spend with Ryder. Deposit notification emails are sent to users who have a valid email address on file. As soon as the points are in your account you can begin redeeming them.  When you redeem points for a reward, the number of points required will be subtracted from your point balance. Participants are not able to combine points from separate accounts to purchase rewards.

Why have my point earnings been adjusted?

There are occasional positive or negative adjustments to point earnings based on adjustments that may have been made to your overall rental transaction total. It is rare that points are deducted once they have been deposited. If your rental transaction total changed and Ryder needs to adjust your points, the adjustment is most often made to the points for the next month's deposit. Final decisions regarding point earnings or eligibility are made by Ryder Truck Rental and Ryder Canada Ltd. Refer to Ways to Earn and/or Terms & Conditions for additional information.

Is there a limit to how many points I can earn or accumulate?

There is no limit to the number of points that can be earned or accumulated over time. Points expire 18 months from the date of deposit if they are not spent. However, if your rental account is not in good standing, meaning you have not paid an invoice for transaction, you will not be able to earn or accumulate points. In addition, if you become inactive after 12 months of non-rental activity, your account will be deactivated and your points will no longer be available. Refer to Ways to Earn and/or Terms & Conditions for additional information.

Does my point balance carry over from year to year or do points expire?

Ryder RedZone Program administrators who leave their company or are no longer in relevant roles are ineligible to participate, earn or redeem points. In such cases, Ryder reserves the right to transfer the remaining balance of points accumulated based on that customer's spend to the newly enrolled program administrator. Points expire 18 months from the date of deposit. Final decisions regarding point earnings or eligibility are made by Ryder Truck Rental and Ryder Canada Ltd.

Can points be pooled, transferred or sold to other Ryder RedZone participants?

Participants are not allowed to transfer, sell or pool their points. Ryder RedZone program administrators who leave their company or are no longer in a relevant role are no longer eligible to participate, earn, or redeem points. In such cases, Ryder reserves the right to transfer the remaining balance of points accumulated based on that customer's spend to the newly enrolled program administrator.

Who do I contact if I have questions about my point balance?

Questions regarding your Point balance or specific deposit or redemption transactions can be directed to the Toll-Free Phone: 1-877-793-3773 or 1-877-RYDER-RED or redzone@ryder.com.

Are taxes included in the point values of rewards?

Sales tax, if applicable, is included in the point value displayed next to each award. Tax liabilities, if applicable, arising from the Ryder RedZone Program are the sole responsibility of each program participant and are not included as part of the point value.

  

Rewards & Shopping

How do I shop for rewards?

From the top navigation bar on the Ryder RedZone website you will see a “Rewards” tab, if you click on this tab and follow the prompts you will be guided to a page to browse specific categories of rewards.

Can I purchase awards with a higher value than my point balance?

Participants cannot order rewards that exceed their available point balance. Ryder RedZone is a point redemption program and we do not except any other form of payment for rewards that are available on the website.

Can I choose my shipping method or expedite shipment for a reward order? 

Each reward has a designated shipping method and shipping cost which is included in the point value displayed next to each item. For this reason, shipping methods cannot be altered. Rewards are most often shipped via FedEx Ground. For this reason, P.O. boxes are discouraged. For questions about shipping method email RedZone Rewards at redzone.ideabox@proforma.com.

Do reward deliveries require a signature?

Reward deliveries do not require a signature.  It is recommended that the ship to address be a location where someone can physically receive the reward – a business or work location.

How do I know if my reward order was received and successfully processed?

Upon placing a successful order, the following will occur:

An order confirmation message will appear on the checkout screen.

The points that were exchanged for the reward will be debited from the total account balance found under “My Account”.

An order number will be assigned.

And finally an order confirmation email is sent to the email address provided at checkout.

Is there an additional cost for shipping or sales tax?

The cost for shipping, handling and any applicable sales tax is included in the point value displayed next to each reward.

When will I receive my reward?

The stated delivery window for reward fulfillment is up to six weeks, although most items arrive in 2-3 weeks. Some items, such as large appliances or furniture, tend to take longer. For questions about an order, email redzone@ryder.com or call Toll-Free Phone: 1-877-793-3773 or 1-877-RYDER-RED. For US Orders please email – RyderRedZone@AwardsHeadquarters.net or 855-495-1930.  For Canadian Orders email Redzone.ideabox@proforma.com.

What happens if the reward I am seeking is no longer available, becomes back-ordered or requires substitution after I place my order?

Ryder RedZone cannot guarantee that all items will be available at all times. All items are subject to availability. In some instances, an item becomes unavailable temporarily or permanently. In this case, if you have already placed the order, you will be contacted to determine if you would like to wait for the original item (in the case of a back-ordered item), accept a suitable substitute (in the case of a discontinued item) or cancel the order. If an order is cancelled, points are credited back to the account. If a substitution occurs, most often this will not result in any change to the point value for the order. If there are no suitable substitutions available, Ryder RedZone reserves the right to cancel the order and credit the points back to the account.

Can I cancel my order after it has been submitted via the Ryder RedZone website?

To change an order after it has been submitted, contact Ryder RedZone. For US Orders please email –RyderRedZone@AwardsHeadquarters.net or 855-495-1930.  For Canadian Orders please email Redzone.ideabox@proforma.com.

If the item has already been shipped, please receive the item as per usual then contact Ryder RedZone within 25 days to receive instructions for the return/refund. For US Orders please email –  RyderRedZone@AwardsHeadquarters.net or 855-495-1930.  For Canadian Orders please email Redzone.ideabox@proforma.com.

Who do I contact if I have not received my reward within the time indicated?

To check the status of an order, you can log into your account and check the order status – once tracking information is available, it will be noted in your account. You can also contact Ryder RedZone.  For US Orders please email – RyderRedZone@AwardsHeadquarters.net or 855-495-1930.  For Canadian Orders please email Redzone.ideabox@proforma.com

What is the reward return policy for damaged or defective items?

If an item is received damaged or defective, or you would like to return it, please contact Toll-Free Phone: 1-877-793-3773 or 1-877-RYDER-RED or email ryder@redzon.com within 7 days of the date received.  After 30 days, the manufacturer's warranty may apply for any damaged returns. In the case of damaged or defective goods, RedZone members are not assessed fees associated with return or re-shipment of awards.

For US Orders please email – RyderRedZone@AwardsHeadquarters.net or 855-495-1930.   For Canadian Orders please email Redzone.ideabox@proforma.com.

 

Why do reward items occasionally change in the online catalog, or disappear altogether?

In some cases, items become discontinued or unavailable and are therefore removed from the catalog. In such cases, substitute items are added to the online catalog but may not be valued in the exact point value. New items are also added to the online catalog throughout the year so check back often.

I received my reward and it looks different than the image in the online catalog. What are my options?

In rare cases, there are variances between the actual item and the online image. If a member is not satisfied with an award item due to such a variance, it can be returned within 30 days of receipt for a refund. To arrange a return, email Ryder RedZone.

For US Orders please email – RyderRedZone@AwardsHeadquarters.net or 855-495-1930.  For Canadian Orders please email Redzone.ideabox@proforma.com.

 

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