About Redzone

FAQ

About


Ryder RedZone is the commercial trucking rental industry’s only customer loyalty program. Any commercial rental customer (in the US or Canada) can join for free with a quick online sign up. To further simplify the registration process, Ryder employees can also register customers at the point of service. Once in the program, each time a customer rents, they automatically earn loyalty points each month, which are redeemable at our dedicated website. Reward options include rental credits Ryder Rental Bucks that can reduce future rental costs, point donation toward charity, gift card purchases, and many other items. Our customers have many choices when it comes to renting a vehicle, and this program is a way to reward our customers for every dollar they spend with us.

Ryder rental customers with an address in the US or Canada may participate in the program. Unfortunately, government agencies are not eligible to join due to our terms and conditions.

Ryder RedZone members earn points each month in two ways - rental revenue with Ryder and completion of customer surveys. For rentals, you earn 10% of your rental spend in points. So for every $100 you spend on rental, you will receive 10 rewards points that can be redeemed for actual rewards. Rental revenue does not include insurance, waste disposal, or other added services. In addition, members can earn 25 points for each customer survey they complete. Simply select that you would like to receive 25 RedZone points once you come to this question in the survey.

At times, there will be other promotions for which you may earn loyalty reward points. This may include completing surveys, quizzes, and polls on the RedZone site or from RedZone emails. These promotions are often only available for a limited time, so check your email and the Ryder RedZone home page often for chances to earn more points.

You can redeem any items available from our online Rewards Catalog. Items range from Rental Bucks that can be used to save on future truck rental costs, to merchandise to electronics and much more. Be sure to check out the items offered under our Rewards catalog.

Account Creation & Updates


If you are not a registered RedZone member, you may follow the below steps to enroll:

1) Go to the top right of any site page and click “Join Now.”

2) Enter your account information and other details to participate in the program. Please make sure to provide an updated and active email address.

3) Once your information has been submitted, you will begin earning points each month for your account activity. In addition, you will receive a confirmation email regarding your account. Click the button in the email to confirm your enrollment.

4) After you have clicked through and logged in, you will be prompted to create a new password. After logging in, you will see your personalized dashboard and account details. From that point, you may login at any time to check your point balance and browse rewards.

If you do not receive your registration confirmation email, first check your Spam or Junk folders. If you cannot find the email, you may attempt to reset your password from the login page. Select “Login” towards the top of the page and click “Forgot Password.” If you are still having difficulty, please reach out to redzone@ryder.com, and a Ryder representative will work with you to re-send your RedZone registration confirmation email.

If you are a registered RedZone user, you may visit any page on RyderRedzone.com and click “Login” at the top of the page. Enter your username and password, and you will be directed to your personal Ryder RedZone account.

Ryder RedZone members start earning rewards points from their date of registration in the program. Although you will not earn points for rentals prior to your registration, we encourage you to to sign up and confirm your registration as soon as possible, so that you may start taking full advantage of these rewards as a loyal Ryder customer.

Yes, several locations can be set up under one RedZone account.

For National customers, the National level account simply needs to enroll in the program to begin earning points for all local level accounts’ activity. Click “Join” at the top right of any page on the RedZone site and provide the necessary details to register your National account. Keep in mind your National account number will be 03122‑ [six digit National Account number]. If your National account number is fewer than six digits, be sure to include leading zeros to make it six digits. For example, National account number 1 would be 03122‑000001.

The contact listed on the account will manage all activity for the National RedZone account, including placing any orders and tracking point earnings. Once enrolled, you will begin accumulating points for all local accounts tied to your National number. If any of your local accounts were previously enrolled in the program, they will no longer earn points for their individual account activity. They will have 60 days to redeem points they previously earned. After 60 days, the points will be transferred to the National account.

Yes, several locations can be set up under one RedZone account. If you are already enrolled, reach out to redzone@ryder.com with the new customer account number that you would like added to your profile (for example, 12345‑234567). A Ryder RedZone representative will work with you to add this new account.

If not already enrolled, click “Join” at the top of the RedZone page and complete details with the primary account you would like to enroll. After completing registration, contact redzone@ryder.com with the account number that was just enrolled (for example, 12345‑234567) and the other customer account you would like added.

Log in and click on your name at the top of the page. You will be directed to “My Profile.” Once there, click “Edit” and you will be able to make and save changes to your account. If unable to login, please contact redzone@ryder.com.

If you need a new password, go to the login page and click “Forgot Password.” You will be asked to give your user ID or user email. A message will be sent to the email listed in your RedZone profile with temporary password details to reset your account’s password. If you continue to experience issues with your login, contact our technical support at Onlinetools@ryder.com or call 800-947-9337.

At this time, usernames cannot be changed; however, if you would like to change the person managing the account, you may change the account’s contact information under My Profile.

We deactivate RedZone accounts after 12 consecutive months of no rental activity. Please note that after an account is deactivated, any points in the account are lost and no longer available for redemption.

Earning Rewards Points


Ryder RedZone members earn points each month in two ways:

1) Rental revenue: You earn 10% of your rental spend in points. Meaning that for every $100 you spend on rental, you will receive 10 rewards points that can be redeemed for actual rewards. Please note that rental revenue does not include insurance, waste disposal, or other added services.

2) Customer survey completion: You can also earn 25 points for each customer survey you complete after each rental. There is a question within the survey that asks whether you’d like 25 RedZone points or 50 free miles. Select that you would like RedZone points, and you’ll see them in your account by the following month.

All points can then be used to redeem rewards online, like Rental Bucks which can be used to cut costs on future rentals, or anything else from our Rewards Catalog.

You can always check your point balance on RyderRedZone.com. Points earned in one month are deposited by the 15th day of the following month. For example, points earned in January will be deposited by February 15th. You will receive email communication once your points are deposited into your account, along with a monthly e-statement that gives you more detail about your points.

Once logged into RyderRedZone.com, you can find your total points on your homepage dashboard under “Current Point Balance.” In addition, you may check points earned at any time by going to your Account History. You can select different time periods to view more detailed point earnings by month, see your order history, and other account activity.

Yes, points expire 18 months from the month of deposit. Your homepage dashboard and your monthly RedZone e-statement show any points expiring that month.

No, rewards points from multiple accounts cannot be pooled together. But, if you have multiple business locations, and you’d like to set up one RedZone account to accumulate points from all your locations, reach out to redzone@ryder.com with your existing account information. A Ryder representative will be in touch to help you.

No, points cannot be transferred to other accounts. But if you are interested in combining accounts so that one RedZone account accumulates points from all of your business accounts with Ryder, reach out to redzone@ryder.com.

Reach out to redzone@ryder.com with any questions about your points.

Yes, all points in a deactivated account are lost and cannot be redeemed for rewards. These points will no longer be available to redeem for rewards. If you choose to rent with Ryder again you’ll start earning points from the time of reactivation – all points lost at the time of account deactivation will not be available.

Using Points for Rewards


First, login using your user ID and password. Once logged in, select “Rewards” at the top of the page. Browse the items in the Rewards Catalog and “Add to Cart” all the reward(s) you wish to redeem. After you have selected all of the items you want, you will be prompted to complete the order process with your name, shipping address, etc. Once completed, you will receive an order confirmation email regarding your redemption and your order will be processed. Please note that your order can take 4‑6 weeks for delivery.

In some cases, Rewards Catalog items are discontinued or unavailable and are removed from the site. In such cases, substitute items are often added but may not be valued with the same amount of points as the previous item. New items are added to the Rewards Catalog throughout the year, so check back often to see if this or another item of your interest becomes available again.

No, you cannot order rewards that exceed your available point balance. Ryder RedZone is a point redemption program and does not accept any other form of payment for rewards.

No, there is no additional cost for shipping or sales tax.

My Orders


Upon placing a successful order you should receive an order confirmation message on the checkout screen. Shortly after, you will also receive an order confirmation email in your inbox. In addition, you will see the points that were redeemed for the reward deducted from your total account balance. These changes will be reflected under “Account History.”

Ryder RedZone cannot guarantee that all items will be available at all times. As such, items are subject to availability and in some instances, an item becomes unavailable. Should this happen, the following options will be made available to you:

• If the item is backordered, our orders team will contact you to determine if you would like to wait for the original item.

• In the event the item is discontinued, you will be provided the option of accepting a suitable substitute. If there are no suitable substitutions available, Ryder RedZone reserves the right to cancel the order and credit your points back to your account.

• Finally, for both backordered and discontinued items, you may choose to cancel your order and receive a full refund of the point value of your order.

To change an order that has been submitted but not shipped, contact RyderRedZone@AwardsHeadquarters.net for US orders and RedZone.ideabox@proforma.com for Canada orders.

In the event the item has already shipped, contact Ryder RedZone within 7 days of delivery to return the item. US members should reach out to RyderRedZone@AwardsHeadquarters.net to return their order. Canada members should contact RedZone.ideabox@proforma.com.

Most rewards are shipped via FedEx and take 4‑6 weeks for delivery. Note that some items, such as large appliances or furniture, may take longer to arrive.

Since each reward has shipping built into its cost, you cannot choose a shipping method or expedite the order. Most often, rewards are shipped via FedEx ground, and take 4‑6 weeks for delivery.

US members should reach out to RyderRedZone@AwardsHeadquarters.net for tracking information. Canada members should contact RedZone.ideabox@proforma.com.

Your rewards delivery does not require a signature, so we recommend that you use an address where someone can receive the reward. A PO box cannot be used as a delivery location.

US members should reach out to RyderRedZone@AwardsHeadquarters.net. Canada members should contact RedZone.ideabox@proforma.com.

If you would like to return an item for any reason, you must reach out within 7 days of its receipt. US members should reach out to RyderRedZone@AwardsHeadquarters.net. Canada members should contact RedZone.ideabox@proforma.com. After 30 days, the manufacturer’s warranty may apply for any damaged returns. In the case of damaged or defective goods, RedZone members are not assessed fees associated with the return or re-shipment of the rewards. Items must be returned not used and in their original packaging.

Rental Bucks


Rental Bucks are exclusive prepaid cards that are only available for Ryder RedZone members. These cards can be used at any Ryder rental location to save on rental costs.

Rental Bucks can only be used at Ryder rental locations for Ryder rental services.

Once you have your Rental Bucks card, follow the included instructions to activate the card. Upon activation, you may visit any Ryder rental location to use the card towards Ryder rental costs. Simply bring it to the Ryder rental representative at the counter to pay for your rental costs.

Note that Rental Bucks expire four months from the order date. This date is also listed on the front of the card. Cards that expire will not be replaced and points redeemed for these cards will not be reinstated.

Yes, Rental Bucks expire four months from the order date. This date is also listed on the front of the card. Cards that expire will not be replaced and points redeemed for these cards will not be reinstated.

RedZone Membership Levels


Ryder RedZone offers membership levels for loyal customers who repeatedly rent with Ryder. Depending on the number of rental days our members have, they attain different membership levels – Regular, Super, and Premium. Each new level unlocks more rewards. It’s our way of giving back to our most loyal rental customers to show our appreciation for their continued business.

Your membership level is dependent on the number of rental days you have had with Ryder for the past 12 months (if you have enrolled within the past 12 months, from your enrollment date):

• RedZone Regular members have 0-99 rental days

• RedZone Super members have 100-499 rental days

• RedZone Premium members have 500+ rental days

RedZone Regular
• Anniversary gift – 200 points
• Poll participation bonuses

RedZone Super
• Anniversary gift – 500 points
• Poll participation bonuses
• Chance to be Quarterly Featured Member on RedZone site
• $50 Rental Bucks as a welcome to Super level

RedZone Premium
• Anniversary gift – 500 points
• Poll participation bonuses
• Chance to be Quarterly Featured Member on RedZone site
• $100 Rental Bucks as a welcome to Premium level

You automatically move to the next membership level when you reach the number of rental days for the next level. Rental days are calculated per vehicle based on the past 12 months of rental activity with Ryder (if you have enrolled within the past 12 months, from your enrollment date). For example, if you rent two trucks for five days each, that’s a total of 10 rental days toward your RedZone status.

Your status will be upgraded to the new level by the 15th of the following month. For example, if you reach 100 rental days with November’s rental activity, you will earn RedZone Super level benefits by December 15th.

To become a RedZone Featured Member, you must first be a RedZone Super or Premium member. As a reminder, RedZone Super members have 100-499 rental days and Premium members have 500+ rental days. Rental days are calculated based on the past 12 months with Ryder or, if you have enrolled within the past 12 months, from your enrollment date.

At the end of each quarter, we’ll randomly select one RedZone Super or Premium member to be featured on the RedZone site. A Ryder representative will reach out to the featured member to answer a few questions and provide us with a picture that we’ll display on the site.

Once selected, you will be able to share your business with all of our RedZone members. As a RedZone Featured Member, you can showcase the name of your business, size of your organization, what goods and/or services you offer, a picture that represents your company, and a link to a page of your choice to connect RedZone users directly to your business. A Ryder representative will reach out to collect this information to display on the site.

If you have any questions about your rewards level, reach out to redzone@ryder.com

End of RedZone Program


The last points will be awarded on February 15, 2018. This includes points for January's rental activity through January 31, 2018, customer surveys completed in January that members have selected to receive points for, points for members with an anniversary date in February, and any member adjustments.

Yes, you can redeem points in your account until March 31, 2018. After March 31, 2018, the program will close and points will no longer be available for redemption.

If you do not remember your password, please issue a password reset. Go to the login page and click "Forgot Password." Follow the steps to reset your password. If you do not remember your username or email, reach out to redzone@ryder.com and someone from our team will assist you.

We will work with you to mitigate any rewards issues through April 30, 2018. If you would like to return an item for any reason, you must reach out within seven (7) days of its receipt. US members reach out to RyderRedZone@AwardsHeadquarters.net. Canada members should contact RedZone.ideabox@proforma.com. After 30 days, the manufacturer's warranty may apply for any damaged returns. in the case of damaged or defective goods, RedZone members are not assessed fees associated with the return or re-shipment of the rewards. Items must be returned not used and in their original packaging.

All of your Ryder RedZone account history will be deleted after March 31, 2018.

Please email redzone@ryder.com regarding your concern and someone from our team will assist you.



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